Europejski Urząd Nadzoru Bankowego, Raport trendów konsumenckich za rok 2022/2023

24 APRIL 2023

EBA/REP/2023/12

EBA CONSUMER TRENDS REPORT 2022/23

Executive Summary

The European Banking Authority (EBA) delivers on the mandate under Article 9 of its Founding Regulation by publishing a biennial Consumer Trends Report (CTR). The report summarises the trends and issues that the EBA has observed for EU consumers during the preceding two years in respect of the retail banking products and services that fall under the EBA’s mandate on consumer protection. Furthermore, the report describes the topical issues that have emerged, and the actions the EBA and national competent authorities (NCAs) have taken to address the issues identified in the previous CTR that the EBA had published in 2021.

With regard to the trends and issues observed for retail banking products and services under the EBA’s remit on consumer protection, this CTR arrives at the following main findings: